Working with corporations to find the best individual solutions for their current challenges. Clearly defining the outcomes and goals of the training with a personal and professional attitude and approach. Octavian strives for your results.

Brightpoint Australia

We believe that it is important that all Brightpoint employees embrace our philosophy and values and apply them to our operations and interactions with our customers, suppliers and fellow employees in the work environment.

· People – We respect our people, we recognise, we empower, we enjoy

· Customers - Successful partnerships are our first priority

· Performance – Driven to achieve exceptional results

· Integrity – To be consistent, fair and lead by example

· Fresh – Inspire, excite, create and pioneer

At the time we felt there were some gaps in regards to how employees worked with each other, and with our clients. Were they working in a way that reflected the above philosophies – NO. Therefore we were looking for a training course that would encompass, develop and encourage those values that could be rolled out to a variety of employees within ALL business units.

I had worked with Deborah Edwards a couple of years prior and was very impressed with her energy levels and her multi disciplined approach to training.

Deborah's approach to this requirement was refreshing in the sense that she spent and dedicated a lot of time to really understanding the business, culture and people.

With my approval, Deborah spent a lot of time with line managers and employees alike. She also ensured that the momentum was maintained and kept us accountable to the agreed time frames and project plan.
After providing me with guidance and support, the course was tailored to our exact requirements.

We had high attendance records and very positive feedback from attendees as the course very much focused on personal development as much as it did professional development. And the delivery was very interactive and fun! SO there was a true sense that the individual were getting something personal from the course.

Our measurements were around improvement in customer service levels and a reduction of internal grievances, which have substantially improved.

I am delighted to recommend Deborah to any business who is looking for a trainer who will tailor requirements, integrate into their business and deliver high quality and diverse training requirements

About Brightpoint

Brightpoint is a global company at the core of the wireless industry. We distribute products and create solutions for OEM’s, carriers and retailers. We serve our customers from sales and operation centres in 22 locations worldwide.
Brightpoint has developed a high-performance service infrastructure and expertise that’s unequalled in the wireless industry.
Brightpoint Australia currently employs 180 employees within Australia. Brightpoint’s workforce profile includes roles in sales, human resources, distribution, finance, marketing, customer service, logistics and IT professionals.

Angela Robinson, HR Manager Brightpoint Australia

"Your enthusiastic bubbly personality, makes it an absolute pleasure for all my team members and myself to attend training, and the difference in the teams work ethics and manner has changed. We look forward to meeting with you again real soon. Thanks a million for making a difference.”

Joanne Brown
Manly, Customer Service Manager Brightpoint Australia

“Deborah Edwards is an exceptional trainer who makes learning the most amazing life transforming skills fun and exciting.”

Rosemary Dillon
Blue Mountains Council
Sydney, Australia

How can we assist you and your business?

For all enquiries for trainings, seminars and workshops to build your business contact us directly. Read more...